N704AL

Substantial
Minor

BOEING 737-9S/N: 67501

Accident Details

Date
Saturday, January 6, 2024
NTSB Number
DCA24MA063
Location
Portland, OR
Event ID
20240106193617
Coordinates
45.454167, -122.755550
Aircraft Damage
Substantial
Highest Injury
Minor
Fatalities
0
Serious Injuries
0
Minor Injuries
8
Uninjured
172
Total Aboard
180

Probable Cause and Findings

the in-flight separation of the left mid exit door (MED) plug due to Boeing Commercial Airplanes’ failure to provide adequate training, guidance, and oversight necessary to ensure that manufacturing personnel could consistently and correctly comply with its parts removal process, which was intended to document and ensure that the securing bolts and hardware that were removed from the left MED plug to facilitate rework during the manufacturing process were reinstalled. Contributing to the accident was the Federal Aviation Administration’s ineffective compliance enforcement surveillance and audit planning activities, which failed to adequately identify and ensure that Boeing addressed the repetitive and systemic nonconformance issues associated with its parts removal process.

Aircraft Information

Registration
Make
BOEING
Serial Number
67501
Engine Type
Turbo-fan
Year Built
2023
Model / ICAO
737-9B739
Aircraft Type
Fixed Wing Multi Engine
No. of Engines
2
Seats
48
FAA Model
737-9

Registered Owner (Current)

Name
BCA CUSTOMERS FINANCE INC
Address
800 N 6TH ST # 9U4-02
City
RENTON
State / Zip Code
WA 98057-5411
Country
United States

Data Source

Data provided by the National Transportation Safety Board (NTSB). For more information on this event, visit the NTSB Records Search website. NTSB# DCA24MA063